1. Clinical Confidentiality
At Ganaa wellness clinics, we hold your personal health information (PHI) with the highest level of care. All communications, clinical notes, and session logs are strictly confidential. These are only accessible by your assigned psychiatrist, psychologist, or authorized care coordinator to coordinate your treatment.
- If there is an imminent threat of severe harm to yourself or to others.
- Upon receiving a directive court order from a legal authority.
2. Information We Collect
To enable appointment scheduling, clinical triage, and billing on our platform, we collect:
Personal Details
First name, Last name, Gender, Date of Birth, Email Address, and Mobile Phone number.
Clinical Selections
Selected wellness branch, appointed expert, clinical service, and booking slots.
Assessment Responses
Mental health screening details (if assigned or taken during the student/patient assessment).
Payment Info
Consultation fees and booking transaction logs (processed securely through certified gateways).
3. Data Security & Encryption
We employ state-of-the-art administrative, technical, and physical safeguards. All information transmitted through the booking portal is encrypted using Transport Layer Security (TLS) in transit, and stored securely at rest. Unauthorized access to clinical prescriptions or appointment dashboards is strictly prevented by multi-factor roles.
4. Patient Rights
As a registered user, you have the right to request access to your clinical records, request corrections to personal info, or seek copies of your issued prescriptions. If you have any inquiries regarding your data privacy, you can reach out to our privacy officer at info@ganaa.in.